Privacy Policy

Last updated: March 2026

1. Information We Collect

When you use Digi2L, we collect information you provide directly, including:

  • Name, email address, and phone number
  • Address for pickup and delivery services
  • Product information for valuation (category, brand, condition)
  • Payment information (UPI ID, bank account for NEFT)
  • Photos uploaded during self-quality check

2. How We Use Your Information

We use your information to:

  • Process exchange transactions and deliver payments
  • Coordinate pickup and delivery logistics
  • Provide accurate product valuations
  • Communicate order status and service updates
  • Improve our platform and services
  • Comply with legal and regulatory requirements

3. Information Sharing

We share your information only with trusted service providers who help us deliver our services:

  • Logistics partners for pickup and delivery
  • Payment processors for transaction settlement
  • Brand partners for Assured Buyback program management

We do not sell your personal information to third parties.

4. Data Security

We implement industry-standard security measures to protect your data, including encryption of sensitive information, secure payment processing, and access controls for our internal systems.

5. Data Retention

We retain your personal data for as long as necessary to provide our services and comply with legal obligations. Transaction records are retained for the period required by Indian tax and commerce regulations.

6. Your Rights

You have the right to:

  • Access the personal data we hold about you
  • Request correction of inaccurate data
  • Request deletion of your data (subject to legal requirements)
  • Opt out of marketing communications

7. Cookies

We use essential cookies to enable core platform functionality. Analytics cookies help us understand how visitors use our site. You can manage cookie preferences through your browser settings.

8. Changes to This Policy

We may update this privacy policy from time to time. We will notify you of significant changes through the platform or via email.

9. Contact

For privacy-related enquiries, contact our Data Protection Officer at customercare@digi2l.in.