Question 1

How does the Digi2L resale valuation work?

Accepted Answer

Our AI-powered algorithm considers multiple factors including brand, model, age, condition, and current market prices. We analyse over 50 data points to provide a fair, transparent quote within seconds. The valuation is backed by real-time demand data from our network of 500+ retail partners.

Question 2

What product categories do you accept?

Accepted Answer

We currently accept Air Conditioners (split and window), Televisions (LED, OLED, QLED, LCD), Washing Machines (top load and front load), and Refrigerators (single door, double door, side by side). Both working and non-working appliances are accepted.

Question 3

Can I schedule a pickup at my convenience?

Accepted Answer

Absolutely. After receiving your quote and accepting it, you can choose a pickup date and time slot that works for you. Our logistics partners operate across 450+ cities with doorstep service. Pickup is always free — we never charge for collection.

Question 4

When will I receive the payment for my sale?

Accepted Answer

Payment is processed on the same day as pickup, after our technician verifies the product condition. You can receive payment via UPI (instant), NEFT (within 2 hours), or cash. For Assured Buyback redemptions, payment is processed within 24 hours.

Question 5

What warranty is provided for purchased curated items?

Accepted Answer

Every refurbished product from Digi2L comes with a 30-day free repair guarantee. Our 14-step quality check ensures every appliance meets our performance standards. If any issue arises within the guarantee period, we repair it at no cost — or replace it.

Question 6

How do I know the condition of a refurbished product?

Accepted Answer

Each product is graded on our quality tier system: P (Excellent — minor cosmetic wear), Q (Good — moderate wear), R (Average — significant wear), and S (Non-working — for parts/recycling). Detailed photos and condition reports are available for every listing.

Question 7

What is the return policy for refurbished products?

Accepted Answer

We offer a 7-day replacement window from the date of delivery. If the product does not match the listed condition or has a functional defect, we will arrange a free pickup and either replace it or issue a full refund to your original payment method.

Question 8

What happens if my product condition doesn't match the quote?

Accepted Answer

During pickup, our technician performs a quick inspection. If the actual condition differs from your self-assessment, we'll provide a revised quote on the spot. You're free to accept or decline — there's never any obligation.

Curated Answers.

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